Our commitment to our customers
Wherever you happen to be in the world, you can rely on our two-year warranty if any Novation hardware needs repairing or replacing due to a manufacturing fault.
We'll send you replacement gear in the UK and the US, and we’ll cover the shipping costs both ways. In the UK, we'll send you a replacement before you return your hardware to us.
We want to make sure that we are doing everything we can to minimise downtime for our customers, with a minimum of fuss. And therefore, we’ll help you to keep making music.
At Novation, delivering reliable gear is one of our highest priorities. This enables us to make a two-year warranty commitment to our customers.
For full details please click here.